Refund policy

• ·You returned a piece within 7 days, unworn and with its tags, under returns and exchanges.
• ·The piece arrived damaged, defective, or was not what you ordered.
• ·We cancelled your order because the piece turned out to be unavailable.
• ·You cancelled before we dispatched.

We start the refund the same day a returned piece reaches us and passes its check. After that the money takes 5 to 7 working days to appear, depending on your bank.

For a cancellation before dispatch, we start the refund as soon as you tell us, with the same bank timeline afterwards.

Back to the same UPI account, card or bank account you paid from through PhonePe. We cannot send it anywhere else, which is a rule of the payment system rather than ours.

Because of that, nobody from this shop will ever ask you for a card number, a CVV, an OTP or a UPI PIN to process a refund, and nobody will ever ask you to install an app to receive one. Anyone who does is not us.

The price you paid for the returned pieces, including the GST inside that price. Where an order qualified for free delivery only because of a piece you have returned, the delivery charge that would otherwise have applied is deducted from the refund.

If the fault was ours, whether damaged, defective or the wrong piece, you are refunded in full including all delivery charges.

Return one piece from a larger order and we refund that piece. Where a discount applied to the whole order, the discount is recalculated against what you have kept, and the refund reflects that.

Before dispatch, message us and we will cancel it and refund you in full. Once the courier has collected it, treat it as a return: refuse the delivery or send it back within the return window.

Occasionally a bank takes the money and the order does not complete. The bank reverses it automatically, usually within 5 to 7 working days. If it has not, message us with the payment reference from your bank statement and we will chase it with the payment gateway. You do not need to pay again for the same order.