Shipping and delivery

Orders are packed and handed to the courier within 2 to 4 days of being placed. Orders placed on a Sunday or a public holiday are packed the next working day.

Made-to-order pieces are the exception. They are dispatched in 15 to 20 working days, and the product page says so above the price of delivery, so you know before you buy.

If a piece needs altering before it ships, or you have asked for a customisation, we will tell you the timeline on WhatsApp before we start. Customised pieces take longer than the times below.

• ·Tamil Nadu, including Coimbatore: 2 to 4 working days from dispatch.
• ·Other metros, such as Bengaluru, Chennai, Hyderabad, Mumbai and Delhi: 2 to 4 working days from dispatch.
• ·Rest of India: 4 to 7 working days from dispatch.

These are working days and do not count Sundays or public holidays. Festival weeks, heavy rain and courier strikes can add a day or two, and we will message you if your parcel is affected.

Delivery is charged by the courier and shown before you pay. You will see the exact amount on the checkout page, added to your order total.

Orders above ₹4,000 qualify for free delivery within Tamil Nadu, and orders above ₹5,000 qualify for free delivery anywhere in India. The qualifying amount is what you pay for the garments, after any discount and before delivery.

Every order is paid online at checkout, through PhonePe, by UPI, card or net banking. Your order is confirmed the moment the payment succeeds, and we pack it from there.

Nothing is collected at the door. The courier will never ask you for money, and if anyone does, do not pay them and message us.

Open your orders to see the state of anything you have bought. Once the courier collects a parcel we add the tracking number to that order and message it to you on WhatsApp.

If tracking has not moved for two working days, message us. We chase the courier ourselves rather than asking you to.

• ·Parcel marked delivered but not received: tell us within 48 hours and we will raise it with the courier the same day.
• ·Address wrong or incomplete: message us before the parcel is dispatched and we will correct it. After dispatch the courier decides, and a returned parcel is re-sent at the original delivery cost.
• ·Parcel refused or nobody available: most couriers attempt delivery three times before returning it to us.
• ·Damaged in transit: photograph the parcel before opening it fully and message us the same day. See returns and exchanges.